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Produktbild: The Concise Handbook of Management

The Concise Handbook of Management A Practitioner's Approach

91,99 €

inkl. gesetzl. MwSt., Versandkostenfrei

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.08.2005

Verlag

Taylor and Francis

Seitenzahl

278

Maße (L/B/H)

21,3/15,5/1,8 cm

Gewicht

431 g

Sprache

Englisch

ISBN

978-0-7890-2648-4

Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

01.08.2005

Verlag

Taylor and Francis

Seitenzahl

278

Maße (L/B/H)

21,3/15,5/1,8 cm

Gewicht

431 g

Sprache

Englisch

ISBN

978-0-7890-2648-4

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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Die Leseprobe wird geladen.
  • Produktbild: The Concise Handbook of Management

    • Preface. Why Another Book About Management?
    • Acknowledgments
    • PART I: BUILDING THE MANAGEMENT FOUNDATION
    • Chapter 1. What Is Management?
    • Chapter 2. A Brief History of Management
    • The Industrial Revolution and the Division of Labor
    • The Study of Management Begins
    • The Evolution of Scientific Management
    • Perhaps the Most Important Study of All
    • Chapter 3. The First Three Steps to Becoming a Good Manager
    • Step 1: Mind-Set
    • Step 2: Integrity
    • Step 3: Training
    • Chapter 4. Understanding the Importance of Customers
    • Losing Touch
    • Understanding External and Internal Customers
    • The Ten Commandments of Business Success
    • What Is Good Customer Service?
    • The Final Word
    • PART II: BASIC THOUGHTS ON AND THEORIES OF MANAGEMENT
    • Chapter 5. Management Competencies and Styles
    • Managerial Competencies
    • Managerial Styles
    • To Recap
    • Chapter 6. Getting the Most from Employees
    • Tapping into the Workforce
    • Delegating Responsibility
    • The Employee-Customer Connection
    • Employee Empowerment
    • Summary
    • Chapter 7. Organizational Structures and Cultures
    • Bureaucratic and Adaptive Organizations
    • Organizational Cultures
    • Can Structure and Culture Be Changed?
    • Chapter 8. Managing Change
    • Preparing for Organizational Change
    • Understanding Resistance to Change
    • Building the Commitment to Change
    • Change Management: Some Examples
    • Chapter 9. Managing Conflict
    • The Value of Conflict
    • The Nature of Work-Related Conflict
    • Dealing with Conflict
    • Battling the Stress That Work and Conflict Create
    • Putting It All Together
    • Chapter 10. Managing Teams and Work Groups
    • Types of Teams
    • Developing a Functional Team
    • Overcoming the Obstacles of a Team
    • Chapter 11. Managing by Objectives
    • Goal Setting: A Three-Step Process
    • Management by Objectives
    • Chapter 12. Quality
    • Achieving Quality
    • Measuring Quality
    • Putting Quality into Action
    • Chapter 13. Ethics
    • Ethical Behavior
    • Four Levels of Organizational Ethics
    • Unethical versus Ethical Decision Making
    • Whistle-Blowing
    • The Bottom Line
    • Chapter 14. Leadership
    • Leadership versus Management
    • Leadership: Abilities and Action
    • Coming to Grips with Leadership Theory
    • The Nature of Leadership
    • Chapter 15. Management: Theory versus Practice
    • A Practical Example
    • Theory versus Practice: A Metaphor
    • Chapter 16. Managing in Different Cultures
    • Culture and Human Behavior
    • Errors in Cultural Perceptions
    • Culture Shock
    • Communicating in Different Cultures
    • In Conclusion
    • PART III: THE BASIC SKILLS OF MANAGEMENT
    • Chapter 17. Managerial Decision Making and Problem Solving
    • Making Up Your Mind
    • Good Problem Solving and Decision Making: A Step-by-Step Approach
    • Practices to Avoid When Making Decisions
    • Chapter 18. Managing Time
    • Understanding Effective Time Management
    • Tips for Maximizing Your Time
    • The End Game: Making Life Easier
    • Chapter 19. Dealing with People in the Workplace
    • Understanding Employee Behavior (Four Theories)
    • Corrective Communication
    • Behavior Modification
    • Summing Up
    • Chapter 20. Oral Communication in the Workplace
    • Dealing with Difficulties As They Arise
    • A Few Communication Basics
    • A Final Tip
    • Chapter 21. Written Business Communication
    • The Roles of Busi