Produktbild: The Power of Nice

The Power of Nice How to Negotiate So Everyone Wins - Especially You!

25,99 €

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Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

02.02.2015

Verlag

John Wiley & Sons

Seitenzahl

288

Maße (L/B/H)

22,9/15,7/2 cm

Gewicht

458 g

Auflage

3rd Revised and Updated edition

Sprache

Englisch

ISBN

978-1-118-96962-5

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

02.02.2015

Verlag

John Wiley & Sons

Seitenzahl

288

Maße (L/B/H)

22,9/15,7/2 cm

Gewicht

458 g

Auflage

3rd Revised and Updated edition

Sprache

Englisch

ISBN

978-1-118-96962-5

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: The Power of Nice
  • Foreword to the Revised Edition by Ambassador Charlene Barshefsky xi
     
    Foreword to the First Edition by Cal Ripken, Jr. xiv
     
    Acknowledgments xvi
     
    Introduction: Why Change What Works? 2
     
    1 Negotiation 5
     
    "I'll Burn That Bridge When I Come to It" 5
     
    Your First Deal 7
     
    What Negotiation Isn't 11
     
    Filling the Negotiator's Toolbox 18
     
    What Negotiation Is 19
     
    What Negotiation Can Be 23
     
    Refresher 26
     
    2 I Win-You Lose Negotiation--An Exercise in Flawed Logic 29
     
    Enemies and Entrenched Positions 29
     
    Hit and Run 32
     
    I'm Not One of Them, Am I? 35
     
    At Least One Dissatisfied Party 43
     
    Refresher 45
     
    3 WIN-win Negotiation 47
     
    Myth and Reality 47
     
    Achieving WIN-win 49
     
    Good Deals Echo, They Lead to More Deals 51
     
    WIN-win Is Not Wimp-Wimp 52
     
    Roadblocks, Minefields, and Wisdom 55
     
    Putting It Together 57
     
    Refresher 64
     
    4 The Three Ps--A Systematic Approach 67
     
    Prepare, Probe, and Propose 70
     
    Refresher 79
     
    5 Prepare...or Else 81
     
    Preparation: The Aerobics of Negotiation 81
     
    How Prepared Are You for Your Negotiations? 82
     
    The Numbers and Letters Game 83
     
    The Numbers and Letters Game Continued... 84
     
    How to Prepare (and How Not To) 87
     
    The Preparation Checklist 89
     
    A Case Study: The Sur-Real Sales Challenge 97
     
    Confidence Is the Secret Weapon (But the Real Secret Is That Preparation Is the Key to Confidence) 104
     
    Sources of Information 105
     
    Refresher 110
     
    6 Probe, Probe, Probe 113
     
    The Other Side Is Trying to Tell You How to Make the Deal 113
     
    W.H.A.T.? The Probing Technique 120
     
    The Don'ts--How Not to Probe 126
     
    Listening 128
     
    The Zoologist 133
     
    Learning to Listen 135
     
    Refresher 138
     
    7 Propose-But Not Too Fast--Getting the Other Side to Go First 141
     
    Role Playing 141
     
    Proposing for Real 146
     
    The Three Rules Behind Propose 149
     
    Making Counterproposals 153
     
    Refresher 158
     
    8 Difficult Negotiators 161
     
    ...And the Award for Most Difficult Negotiator Goes to ... 162
     
    Dealing with the Difficult Negotiator (without Becoming One) 166
     
    Emotional Tactics--Nonemotional Responses 170
     
    Challenging Personalities 173
     
    Refresher 177
     
    9 Negotiating from Weakness 179
     
    Perceived Weakness versus Real Weakness 179
     
    Expand the Goals 181
     
    Locate Allies 182
     
    Never Let Them See You Sweat 185
     
    Brainstorming 187
     
    Refresher 192
     
    10 Unlocking Deadlocks 195
     
    If Nothing Works, Change Something 195
     
    Find Reasons to Agree 200
     
    Get Creative 200
     
    Objective Mechanisms 205
     
    Sometimes No Deal Is the Best Deal 209
     
    If Deal Fever Persists, Keep Saying "No" 209
     
    Refresher 216
     
    11 Building Relationships 219
     
    Today versus Tomorrow: How Long Is the Long Run? 219
     
    A Relationship Tool: Bonding 221
     
    The Meet-and-Bond Style 222
     
    Rebonding 225
     
    No Faux Bonding 227
     
    Practice Makes Bonding 228
     
    The Value of Relationships 231
     
    Refresher 234
     
    12 Putting It All Together 237
     
    The Major League Baseball Owners versus the Major League Umpires (and the Major League Umpires versus Themselves) 237
     
    Refresher 244
     
    Epilogue: Nelson Mandela--When the Power of Nice Changed a Nation 247