• Produktbild: Language, Bureaucracy and Social Control
  • Produktbild: Language, Bureaucracy and Social Control

Language, Bureaucracy and Social Control

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Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

09.02.2015

Verlag

Taylor and Francis

Seitenzahl

256

Maße (L/B/H)

22,2/14,5/1,8 cm

Gewicht

408 g

Sprache

Englisch

ISBN

978-1-138-83603-7

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

09.02.2015

Verlag

Taylor and Francis

Seitenzahl

256

Maße (L/B/H)

22,2/14,5/1,8 cm

Gewicht

408 g

Sprache

Englisch

ISBN

978-1-138-83603-7

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Language, Bureaucracy and Social Control
  • Produktbild: Language, Bureaucracy and Social Control
  • Foreword
    Acknowledgements

    1. Language, bureaucracy and social control
    Bureaucracy
    Bureacracy and social control
    Language and bureaucracy
    Synopsis

    2. Bureaucratisation and debureaucratisation in contemporary society
    Introduction: what discourse practices are construed as bureaucratic?
    Bureaucratisation and debureaucratisation
    Changing discourse practices as action and as process
    The analysis of language use
    The language-situation dynamic
    Social control as an area of struggle
    Conclusion

    3. The pragmatics of information exchange in bureaucratic discourse
    Introduction: information exchange as a focus of study
    Bureaucrats seeking information and clients giving it
    Interpreting information exchange in pragmatic terms
    Reversing the roles: clients seeking information and institutions avoiding giving information
    Conclusion: regulated information exchange and social control

    4. Role behaviour in discourse
    Introduction
    Modes of talk and multiple role behaviour
    Discourse roles
    Shifting role relationships and the construction of social identities
    Role perception in discourse
    Conclusion

    5. The client's perspective: clients as citizens
    Introduction
    Challenging the inhuman face of bureaucracy
    Creating an edge over the institution
    Talking to bureaucrats in order to maintain non-clienthood
    Client's response to institutional failure: the case of lost mail
    Conclusion

    6. The bureaucrat's perspective: citizens as clients
    Introduction
    Alarming the client
    Maintaining bureaucracy through official documents: forms and leaflets
    Conclusion

    7. The discourse of mediation: bureaucrats' dilemma and clients' wisdom
    Introduction
    Social workers attemting to redress the imbalance
    Counselling institutions
    Institutional monopolies over mediation
    Conclusion: socio-economic struggles over multi-tier bureaucracy

    8. Instead of a conclusion

    Bibliography
    Appendices
    Index