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Appreciative Inquiry for Change Management Using AI to Facilitate Organizational Development

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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

03.09.2016

Verlag

Kogan Page Ltd

Seitenzahl

304

Maße (L/B/H)

23,4/15,6/1,7 cm

Gewicht

225 g

Auflage

2

Sprache

Englisch

ISBN

978-0-7494-7791-2

Beschreibung

Rezension

"Accessible and comprehensive, this book is the 'go to' guide for anyone wanting to take their first steps to understanding and applying more positive, affirming and successful approaches to change management." ("Paul Neville, Chartered FCIPD, FRSA, Assistant Director, HR & Staff Engagement, Trinity Laban Conservatoire of Music and Dance")
"This is a great read for the novice AI practitioner as well as anyone interested in the power of positive change. It's more than a book on AI. It provides us with methods that are wholly relevant to today's multi-generational, inclusive and emergent world of work." ("Iain Harrison, People Advisory Services, EY")
"This book will change the way we talk, relate and think about change. The authors unpack the meaning and significance of Appreciative Inquiry and the positive revolution in 'conversation-based change', with powerful stories and brilliantly clear writing. It is a remarkable how-to book that perfectly blends theory, practice and life-empowering perspectives. A must read for anyone interested in leading with hope and optimism, and creating the future through the collaborative engagement of our highest human strengths." ("David Cooperrider, PhD, Fairmount Minerals Professor, Department of Organizational Behaviour, Case Western Reserve University (about the previous edition)")
"This is a great book from which I've taken nuggets that will inform both my coaching and facilitation, and will be a great resource for those seeking to enable change in a positive way." ("Ian Pettigrew for HR Director")

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

03.09.2016

Verlag

Kogan Page Ltd

Seitenzahl

304

Maße (L/B/H)

23,4/15,6/1,7 cm

Gewicht

225 g

Auflage

2

Sprache

Englisch

ISBN

978-0-7494-7791-2

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Appreciative Inquiry for Change Management
  • Produktbild: Appreciative Inquiry for Change Management

  • About the authors
    About the contributors
    Acknowledgements

    Introduction

    Part One Understanding conversational approaches to change

    01 Organizations as machines, workers as cogs and management as a control process
    Introduction
    Organization as a group social skill
    Taylorism and Scientific Management
    Belief in the power of problem solving to change organizations
    Belief in the power of naming problems to produce change
    Belief in the power of instruction to achieve change
    The belief that emotions are problematic
    Belief in the power of criticism and fear to motivate change
    Belief in the head and body organizational split
    Belief in the power of separating elements to enhance clarity and so the ability to act efficiently
    Belief in a 'right answer' to the problem of design
    Summary

    02 An alternative approach: organizations as living human systems
    Introduction
    The organization as living
    Organizations as human
    Organizations as systems
    Belief in the power of appreciation to promote growth
    Belief in the power of inquiry
    The power of talk to change things
    The power of imagination to produce change
    The power of positive emotional energy to achieve change
    The belief that language is creative
    Belief in the place and power of stories in organizational life
    Summary

    03 The development of conversational approaches to organizational change
    Where does the story begin?
    What is the history of Appreciative Inquiry?
    Why is Appreciative Inquiry becoming popular?
    Postmodernism
    Appreciative Inquiry and the information revolution
    Appreciative Inquiry and globalization
    Appreciative Inquiry and the human search for hope
    Appreciative Inquiry meets a need for connection in organizations
    Summary

    04 Appreciative Inquiry: how do you do it
    Introduction
    Preparing for change
    Define
    Discovery
    Dream
    Design
    Destiny
    Summary

    Part Two Advanced ideas and practice

    05 The power of the question
    Introduction
    Not locks and keys
    Looking at questions
    Summary

    06 The power of conversation
    Introduction
    What is conversation?
    The power of conversation to transform
    The fear of conversation
    Understanding the fears and ambivalence towards conversation
    Some issues for the conversational practitioner to consider
    The ambivalence of organizations towards conversation
    How can a conversational practitioner support powerful conversations within organizations?
    The inner life of the conversational practitioner
    What will we as conversational practitioners bring to our work with organizations?
    Summary

    07 Extending practice: working with story in organizations
    Introduction
    The common ground with the conversation-based approach to organizational change
    Using story
    Working with story
    Sense making: creating temporary moments of clarity in an unclear world
    Summary

    08 Extending practice: Working with appreciative coaching
    Introduction
    The nature of coaching
    The common ground between conversational change and coaching
    Using appreciative coaching
    Strengths coaching with clients
    The impact of AI approaches
    Summary

    09 How Positive Psychology Enhances Appreciative Inquiry
    Introduction
    What is Positive Psychology?
    The relationship between Positive Psychology and Appreciative Inquiry
    How Positive Psychology research informs Appreciative Inquiry and change management practice
    Positive emotions
    Elevation
    Character strengths
    Flourishing
    Positive deviance
    Growing tip development
    Transcendental deviance
    Using Positive Psychology to enhance Appreciative Inquiry practice
    Summary

    10 Developing your conversational practice
    Introduction
    Common themes
    The World Café
    Open Space
    Future Search
    The Circle
    A real-life example of using conversational processes to achieve organizational rebirth
    Bringing them all together
    Summary

    11 Becoming an appreciative conversational practitioner
    Introduction
    Purpose
    Working spirit-fully
    Appreciative practice skills
    Summary

    Part Three Using conversational approaches in the organization

    12 How to introduce Appreciative Inquiry and related approaches to your organization
    Introduction
    Guidance in getting started: commissioning conversations
    Moving to the 4D cycle: common blocks and how to overcome them
    Summary

    13 Case study: Using Appreciative Inquiry at BP Castrol Marine
    David Gilmour and Anne Radford
    Introduction
    The organization
    The organization challenge
    Selecting the approach
    Appreciative leadership
    Mix of AI and other methodologies
    Objectives for the change process
    Description
    Introduction of appreciative leadership: managers and regional sales teams
    The Easy Business vision
    Outcomes
    Reflections and lessons learned

    14 Case study: Revitalizing corporate values in Nokia
    Caryn Vanstone and Bruno Dalbiez
    Introduction
    The organization
    The organization challenge
    Selecting the approach
    Description of the project experience
    Outcomes so far
    Reflections and learning
    Summary

    15 Case study: World Café enabling strategic change at the American Society for Quality
    Arian Ward, Paul E Borawski and Juanita Brown
    Introduction
    The organization
    The organization challenge
    Selecting the approach
    Aims for the change
    Description
    Outcomes
    Reflections

    16 Case study: Rapidly transforming conflict into co-action at a South African coal mine
    Johann Roux and Elonya Niehaus
    Introduction
    The organization
    The organization challenge
    Selecting the approach
    Aims for the change
    The process
    Me in the relationship: the positive difference I make
    We can make a difference
    Outcomes
    Reflections and learning

    17 Case study: Applying Appreciative Inquiry to deliver strategic change at Orbseal Technology Center
    Jacqueline M Stavros and Joe R Sprangel Jr
    Introduction
    The organization
    The organization challenge
    The role of decision making
    Selecting the approach (why AI and SOAR framework)
    Description of the project experience
    The outcomes
    Reflections and learning

    Appendix: Resource list
    References and further reading
    Index