Emotional Heritage Visitor Engagement at Museums and Heritage Sites

"Based on a massive amount of empirical research - conducted across continents and years - this ambitious book is a major contribution to heritage debates. Written with verve and clarity, its importance goes far beyond its crucial message that we need to take the emotional dimensions of heritage seriously. In Emotional Heritage, Laurajane Smith not only presents this groundbreaking project but also robustly sets out her analytical stall and manifesto for heritage studies." - Sharon Macdonald, Humboldt-Universität zu Berlin, Germany