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Business English

Business English Alle wichtigen Vokabeln und Redewendungen für den Job. Selbstbewusst auf Englisch mit Geschäftspartnern unterhalten. Wirtschafts-Englisch für E-Mails, Meetings etc.

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Business English

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Beschreibung

Details

Einband

Taschenbuch

Erscheinungsdatum

22.06.2018

Verlag

Haufe-Lexware

Seitenzahl

473

Maße (L/B/H)

24,1/17,1/3 cm

Beschreibung

Details

Einband

Taschenbuch

Erscheinungsdatum

22.06.2018

Verlag

Haufe-Lexware

Seitenzahl

473

Maße (L/B/H)

24,1/17,1/3 cm

Gewicht

814 g

Auflage

1. Auflage 2018

Sprache

Deutsch

ISBN

978-3-648-12133-7

Herstelleradresse

Haufe-Lexware GmbH & Co. KG
Munzinger Str. 9
79111 Freiburg
Deutschland
Email: zeitschriften@haufe.de
Url: www.haufe.de
Telephone: +49 761 47040
Fax: +49 761 4704525

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  • Business English

  • Teil 1: E-mails in English

    An E-mail's Anatomy

    • Subject Lines That Work
    • Common Salutations and Openings
    • Ending an E-mail
    • Signatures and Disclaimers
    • E-mail Techniques: about CC and BCC

    A Reader-friendly Approach

    • When to Use E-mail and When Not?
    • Structuring the Information
    • Formal or Informal?
    • Netiquette Guidelines
    • How to Deal with Attachments

    Common Business Situations

    • Requesting Information or Favours
    • Hotel or Conference Enquiries
    • Giving Enquiries
    • Change of Address
    • Appointments
    • Invitations
    • Sending Agendas and Minutes
    • Refusing a Request
    • Complaints
    • Apologies
    • Congratulations and Season's Greetings
    • Thanks
    • Payments and Reminders
    • Making Offers
    • Delivery and Incoterms
    • Numbers and Currency Symbols

    Practical Reference

    • Useful Vocabulary and Key Terms
    • Abbreviations and Acronyms
    • E-mail Features

    Teil 2: Phone Calls in English

    Getting Started and Ending a Conversation

    • Calling according to plan
    • After the greeting
    • I beg your pardon?
    • Connecting people
    • Answering the phone
    • Ending a conversation

    Typical Situations and How To Deal with Them

    • Taking and leaving messages
    • Appointments
    • Telephone spelling
    • Taking down names and numbers
    • Electronic addresses
    • Answering machine and voice mail
    • Mobile telephones

    Special Situations

    • Conference calls
    • International trade
    • Sales and finances
    • Travel enquiries
    • A job interview by telephone

    Practical Reference

    • Intercultural communication
    • Pronunciation
    • Telecommunications terminology
    • Key terms: the company
    • Telephone sources on the Internet
    • Country codes and dialling codes for well-known cities

    Teil 3: Presentations in English

    Preparation

    • Developing an international viewpoint
    • Preparing yourself, the person
    • Putting yourself in your audience's shoes
    • Organising facilities
    • Your presentation structure
    • How to prepare good slides

    Greetings and introductions

    • What to say when you enter
    • Introducing your presentation well
    • Introduction components
    • Dealing with handouts
    • Taking care of technical problems

    Main section: skills and techniques

    • Using your voice well
    • Making transitions
    • Explaining slides and diagrammes
    • Business English terms
    • Dealing with questions
    • Handling interruptions and disturbances

    Ending your presentation

    • Making a good finish
    • Ending components
    • Saying goodbye

    Useful examples

    • Basic outline ‒ non-specific content
    • Product presentation

    Teil 4: Meetings in English

    Preparing a meeting

    • Inviting people to a meeting
    • Making meeting arrangements
    • Rescheduling, cancelling or confirming a meeting
    • Making the agenda
    • Hands-on organisation

    Arriving at the meeting

    • Arriving in reception
    • Introducing oneself and others
    • Small talk
    • Setting up the meeting room

    Conducting a meeting

    • Opening the meeting
    • Guiding the discussion
    • Bringing about a decision
    • Closing the meeting

    The meeting itself

    • Roles at a meeting
    • Active participation and asking for more informatio
    • Expressing agreement and disagreement
    • Making suggestions and having your say
    • Enquiring and resolving misunderstandings
    • Diplomacy and politeness
    • What to do in case of language problems
    • Voting

    After the meeting

    • Making the minutes
    • Following up the meeting

    Special types of meetings

    • Meetings with customers
    • Negotiations
    • Briefing and brainstorming
    • Jours fixes and kick-offs
    • Telephone conferences
    • Literature

    Teil 5: Negotiations in English

    Negotiating skills

    • Preparation and planning
    • Getting acquainted
    • Opening phase
    • Main phase
    • Agreement phase
    • Asking questions
    • The art of listening
    • When things get tough
    • Tables, graphs or charts
    • Telephone negotiating

    Cross-cultural negotiations

    • Relation orientation
    • Sociolinguistic influences
    • Negotiating internationally
    • Local negotiation techniques
    • Strategic negotiating framework

    Country-specific negotiating

    • Introduction
    • China
    • Czech Republic
    • France
    • India
    • Italy
    • Japan
    • Netherlands
    • Poland
    • Russia
    • Spain
    • United Kingdom
    • United States
    • Cross-cultural differences
    • Practical reference

    Teil 6: False Friends in Business English

    False friends for beginners

    • Different types of false friends
    • Degrees of confusion
    • Applying for a job
    • Your CV
    • The interview

    False friends in business communication

    • On the telephone
    • In e-mails
    • In letters
    • In meetings
    • Making presentations
    • Negotiating

    False friends on a business trip

    • At the airport
    • At a restaurant
    • When shopping
    • Small talk

    False friends in different departments

    • Human resources
    • Logistics
    • Finance and accounting
    • Sales and marketing
    • Production

    Useful false friends to know

    • Internet resources

    Teil 7: Appendix

    Practical Reference

    • Linguistic Characteristics
    • Linguistic Differences: UK-USA
    • English around the world
    • Tables and Overviews
    • Electronic Guidelines on Internet



    False friends game

     

    Die Autoren



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