The IT Support Handbook A How-To Guide to Providing Effective Help and Support to IT Users
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- Taschenbuch ausgewählt
- eBook
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Sprache:Englisch
55,99 €
UVP
64,19 €
inkl. gesetzl. MwSt.,
Beschreibung
Produktdetails
Einband
Taschenbuch
Erscheinungsdatum
11.06.2024
Abbildungen
XVII, 252 p. 79 illus.
Verlag
ApressSeitenzahl
252
Maße (L/B/H)
25,4/17,8/1,5 cm
Gewicht
518 g
Auflage
2. Auflage
Sprache
Englisch
EAN
9798868803840
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with the least disruption and cost to your business. Expanded and revised for this second edition, you'll make yourself popular with your colleagues, and keep your clients and users happy and productive.
New To This Edition
The world of work has changed, with remote and hybrid working now the new normal and with IT Support departments worldwide having to adapt to this new paradigm. This expanded edition highlights the skills, tools, and structures needed to support businesses of any size in the new normal.
What You'll Learn
- Manage reporting, and keep a record of issues that occur
- Provide effective remote support for users working from home or elsewhere in the world
- Use error and system reporting in Windows to obtain high-quality, relevant information
- Spot patterns in user behavior that may be causing difficult-to-diagnose problems
- Be familiar with best practices to make you a better support professional
Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.
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