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Produktbild: The Bloomsbury Handbook of Service Design

The Bloomsbury Handbook of Service Design Plural perspectives and a critical contemporary agenda

Aus der Reihe Bloomsbury Visual Arts

195,99 €

inkl. gesetzl. MwSt., Versandkostenfrei

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

22.01.2026

Herausgeber

Lara Penin + weitere

Verlag

Bloomsbury Academic

Seitenzahl

480

Maße (L/B/H)

24,4/16,9/2,5 cm

Gewicht

756 g

Sprache

Englisch

ISBN

978-1-350-33028-3

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

22.01.2026

Herausgeber

Verlag

Bloomsbury Academic

Seitenzahl

480

Maße (L/B/H)

24,4/16,9/2,5 cm

Gewicht

756 g

Sprache

Englisch

ISBN

978-1-350-33028-3

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: The Bloomsbury Handbook of Service Design

  • List of Figures
    List of Tables
    List of Contributors

    SECTION 1: INTRODUCTION

    SECTION 2: PLURAL SERVICES AND DESIGN COSMOLOGIES

    Introduction Section 2

    2.1 Service design at the crossroad of multiple knowledge forms and epistemologies
    Alison Prendiville, Nipun Garodia, and Adam Drazin

    2.2 Unfolding services as collective conversations: rhetoric, dialectic, and deliberative
    Miso Kim and Michael Arnold Mages

    2.3 Cultivating reflexivity in service design: considerations, examples, critical reflections & questions
    Josina Vink, Vanessa Rodrigues, Åsa Wikberg Nilsson, and Ahmed Ansari

    2.4 In the pursuit of decolonising dominant service design: three reflexive stories
    Yoko Akama, Tristan Schultz, and Ricardo Sosa

    2.5 Current, potential and future trajectories for interdisciplinarity across service and design Research
    Stefan Holmlid, Martina Caic, Anna Seravalli, and Elina Jaakkola

    SECTION 3: A CRITICAL AGENDA FOR SERVICE DESIGN

    Introduction Section 3

    3.1 Justice in designing services
    Lesley-Ann Noel, Gina Fernandes, and Robert B. Whiteside

    3.2 Worker-centred service design: countering the invisibility of workers
    Lara Penin and Rashid Owoyele

    3.3 The politics of participation in service design: preparation, emergence, and refusals
    Shana Agid, Myriam D. Diatta, and Jakob Trischler

    3.4 The case for feminist service design
    Daniella Jenkins (interview with Lara Penin)

    3.5 Embracing the unknown: service design approaches to address uncertainty
    Aguinaldo dos Santos, Ricardo Martins, Mari Suhoeimo, and Jaewoo Joo

    SECTION 4: CONTEXTUALISING SERVICES, SYSTEMS AND CHANGE

    Introduction Section 4

    4.1. Making sense of design for business: towards an umbrella paradigm moving service design and its allied fields forward
    Ingo Oswald Karpen and Ileana Stigliani

    4.2 A systemic perspective on service design
    Daniela Sangiorgi, Mieke van der Bijl-Brouwer, Lia Patricio, and Jennie Winhall

    4.3 Research dialogues for proximity and trust when working with government
    Sabine Junginger and Michael Kost

    4.4 Service design and social change
    Thomas Markussen, Daniela Selloni, and Joyce Yee

    4.5 The music that breaks the gramophone: opening service design education to perspectives beyond the present paradigm
    A conversation among Nicola Morelli, Amalia de Götzen, and Luca Simeone with Grazia Concilio, Francesca Cognetti, and Ni Minqing

    SECTION 5: DEVELOPING SERVICE DESIGN PRACTICES AND APPROACHES

    Introduction Section 5

    5.1 Collective embodiment in service interfaces
    Frederick M. C. van Amstel and Fernando Secomandi

    5.2 Design facilitation: navigating complex and asymmetrical contexts
    Manuela Aguirre Ulloa, Florencia Adriasola, Gianncarlo Duran, and Andrés Ortega

    5.3 Queering service design: toward a truly human-centered design orientation
    Sloan Leo Cowan with Mari Nakano

    5.4 Dialogical empathy in services: guidelines and principles between art and design
    Carla Cipolla, Alice Devecchi, and Luis Alt

    5.5 Service design ethnography: experiences from practice-based research
    Juan Sanin and Melisa Duque

    5.6 Journeys of digital transformation: a reflection on stories of organisational change and the role of service designers
    Roberta Tassi and Serena Talento

    5.7 Service design narratives
    John A. Bruce, Francesca Piredda, and Janna DeVylder

    SECTION 6: BUILDING FUTURES

    Introduction Section 6

    6.1 Speculative services: critical technology literacy and the future of service design
    Elizaveta (Lee) Kravchenko and Laura Forlano

    6.2 More-than-human service design
    Marc Brightman, Francesco Cara, and Ralitsa Diana Debrah

    6.3 A Political dialogue about government service design politics
    Cameron Tonkinwise and Lucy Kimbell

    6.4 Designing services for de-humanising futures
    Stefana Broadbent

    6.5 Commoning for a regenerative world: realizing new directions for service design
    Julia Schaeper and Glenn Robert

    Index