IT service management with FitSM Version 3 A practical implementation guide
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Sprache:Englisch
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eBook Format:PDF
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Auflage:3. Auflage
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46,99 €
inkl. gesetzl. MwSt.Beschreibung
Produktdetails
Format
Kopierschutz
Ja
Family Sharing
Ja
Text-to-Speech
Nein
Erscheinungsdatum
12.06.2025
Verlag
Van Haren PublishingSeitenzahl
155 (Printausgabe)
Dateigröße
6238 KB
Auflage
3. Auflage
Sprache
Englisch
EAN
9789401812955
#html-body [data-pb-style=ACWA3AW],In this book, the authors draw upon their extensive experience in small and medium sized organizations to provide a 'practical and application-oriented path' to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.
The author's motto, drawn from FitSM, is "keep it simple", describing 'what' needs to be done, and focusing on 14 core processes - reducing the size and complexity of an ITSM adoption. As the authors stress, those requiring more can look to ITIL, COBIT or other extensive frameworks.
For the authors, the strength of the FitSM approach lies in the focus on the 'requirements' to be met for a functioning IT service management system, supported by the 'maturity assessment' that provides a reference point for continual improvement. Continual improvement needs to be a core capability.
This second book on FitSM provides practical tips and advice on how to use FitSM for small and medium sized IT service providers and IT departments.This first book on
FitSM might also interst you:{{widget type="Magento\CatalogWidget\Block\Product\ProductsList" template="Magento_CatalogWidget::product/widget/content/grid.phtml" anchor_text="" id_path="" show_pager="0" products_count="1" condition_option="sku" condition_option_value="978940181294C" type_name="Catalog Products List" conditions_encoded="^[`1`:^[`aggregator`:`all`,`new_child`:``,`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`value`:`1`^],`1--1`:^[`operator`:`()`,`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`sku`,`value`:`978940181294C`^]^]" sort_order="position_by_sku"}}
The author's motto, drawn from FitSM, is "keep it simple", describing 'what' needs to be done, and focusing on 14 core processes - reducing the size and complexity of an ITSM adoption. As the authors stress, those requiring more can look to ITIL, COBIT or other extensive frameworks.
For the authors, the strength of the FitSM approach lies in the focus on the 'requirements' to be met for a functioning IT service management system, supported by the 'maturity assessment' that provides a reference point for continual improvement. Continual improvement needs to be a core capability.
This second book on FitSM provides practical tips and advice on how to use FitSM for small and medium sized IT service providers and IT departments.This first book on
FitSM might also interst you:{{widget type="Magento\CatalogWidget\Block\Product\ProductsList" template="Magento_CatalogWidget::product/widget/content/grid.phtml" anchor_text="" id_path="" show_pager="0" products_count="1" condition_option="sku" condition_option_value="978940181294C" type_name="Catalog Products List" conditions_encoded="^[`1`:^[`aggregator`:`all`,`new_child`:``,`type`:`Magento||CatalogWidget||Model||Rule||Condition||Combine`,`value`:`1`^],`1--1`:^[`operator`:`()`,`type`:`Magento||CatalogWidget||Model||Rule||Condition||Product`,`attribute`:`sku`,`value`:`978940181294C`^]^]" sort_order="position_by_sku"}}
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