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Produktbild: Preventing Stress in Organizations

Preventing Stress in Organizations How to Develop Positive Managers

126,99 €

inkl. gesetzl. MwSt., Versandkostenfrei

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

18.04.2011

Verlag

John Wiley & Sons Inc

Seitenzahl

278

Maße (L/B/H)

22,9/15,5/1,8 cm

Gewicht

531 g

Sprache

Englisch

ISBN

978-0-470-66552-7

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

18.04.2011

Verlag

John Wiley & Sons Inc

Seitenzahl

278

Maße (L/B/H)

22,9/15,5/1,8 cm

Gewicht

531 g

Sprache

Englisch

ISBN

978-0-470-66552-7

Herstelleradresse

Produktsicherheitsverantwortliche/r
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Preventing Stress in Organizations

  • 1 Introduction 1

    What is Stress? 2

    What Stress is Not: Common Misperceptions 3

    Common Causes of Stress 4

    Work-Related Stress and the Line Manager 5

    Summary 9

    References 9

    2 Why managing stress is important: The business and legal reasons 11

    The Business Case 11

    The Costs of Work-Related Stress 12

    Calculating the Cost of Stress to Your Business 19

    What Should We Be Doing to Monitor these Costs? 23

    The Legal Case 24

    Legal Cases of Work-Related Stress 25

    What Should We Be Doing to Comply with Legislation? 28

    Summary 29

    References 29

    3 How to manage work-related stress 31

    Prevention 32

    Training and Development 35

    Support 37

    Organizational, Manager and Team, and Individual Level Interventions 38

    What Should Our Organization Be Doing? 41

    Where Does the Line Manager Fit In? 42

    Summary 44

    Reference 44

    4 Developing a framework to promote positive manager behaviour 45

    Rationale: The Need For a Stress Management Approach Focusing on Positive Manager Behaviour 46

    Why We Took a Competency-Based Approach 49

    The Research Underlying the Positive Manager Behaviour Framework and Approach 51

    The Positive Manager Behaviour Framework 55

    Evidence to Support a Positive Manager

    Behaviour Approach 56

    Useful Resources 64

    References 65

    5 Respectful and responsible: Managing emotions and having integrity (management competency 1) 67

    Integrity 68

    Managing Emotions 75

    Considerate Approach 81

    Summary 85

    References 87

    6 Managing and communicating existing and future work (management competency 2) 89

    Proactive Work Management 90

    Problem Solving 101

    Participative/Empowering 106

    Summary 119

    References 121

    7 Managing the individual within the team (management competency 3) 123

    Personally Accessible 124

    Sociable 132

    Empathetic Engagement 137

    Summary 144

    References 145

    8 Reasoning/managing difficult situations (management competency 4) 147

    Managing Conflict 148

    Use of Organizational Resources 157

    Taking Responsibility for Resolving Issues 164

    Summary 168

    References 169

    9 Overcoming barriers to positive manager behaviour 171

    Personal Level Barriers 172

    Individual Work or Job Level Barriers 176

    Team and Relationship Level Barriers 182

    Organizational and Wider Level Barriers 186

    Reference 189

    10 Supporting managers to change their behaviour 191

    Behaviour Change Is Possible 192

    Theories of Behaviour Change 193

    Implementing Behaviour Change Interventions 195

    References 207

    11 Is stress management just good management? 209

    Comparing Positive Manager Behaviour with General Management/Leadership Competency Frameworks 211

    Implications for Practice 214

    How to Do Your Own Mapping 215

    How to Identify Missing Positive Manager Behaviour Elements 224

    How to Integrate Missing Positive Manager Behaviour Elements 225

    Valuing People Management Skills 227

    References 230

    12 The way forward 231

    Where are You Now? 231

    Starting Out - Understanding Positive Manager Behaviour and How It Might Be Useful 233

    Deciding How to Use Positive Manager Behaviour 234

    Gaining Buy-In 240

    Applying Positive Manager Behaviour 244

    Sustainable Impact 250

    References 253

    Appendix 255

    Index 261