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Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

03.08.2017

Abbildungen

XIV, 651 p. 54 illus.

Herausgeber

Leslie P. Willcocks + weitere

Verlag

Springer

Seitenzahl

651

Maße (L/B/H)

21,6/15,3/4,1 cm

Gewicht

963 g

Auflage

17001 Auflage 1st edition 2017

Sprache

Englisch

ISBN

978-3-319-52650-8

Beschreibung

Portrait


Leslie P. Willcocks is Professor of Technology, Work, and Globalisation at the Department of Management, London School of Economics and Political Science, UK. He is Joint Editor-in-Chief of the
Journal of Information Technology
.


Mary C. Lacity is Curators' Distinguished Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis, US. She is a member of the International Advisory Board of the
Journal of Information Technology.


Chris Sauer is Senior Tutor at Green Templeton College, University of Oxford, UK. He is Joint Editor-in-Chief of the
Journal of Information Technology.

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

03.08.2017

Abbildungen

XIV, 651 p. 54 illus.

Herausgeber

Verlag

Springer

Seitenzahl

651

Maße (L/B/H)

21,6/15,3/4,1 cm

Gewicht

963 g

Auflage

17001 Auflage 1st edition 2017

Sprache

Englisch

ISBN

978-3-319-52650-8

Herstelleradresse

Springer-Verlag GmbH
Tiergartenstr. 17
69121 Heidelberg
DE

Email: ProductSafety@springernature.com

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  • Produktbild: Outsourcing and Offshoring Business Services
  • Produktbild: Outsourcing and Offshoring Business Services

  • Chapter 1. Introduction; Leslie P. Willcocks, Mary C. Lacity and Chris Sauer.- Part I. Theoretical Perspectives.- Chapter 2. 
    Theoretical perspectives on the outsourcing of information systems; Myun J. Cheon, Varun Grover, James Teng.- 
    Chapter 3. 
    The information technology outsourcing risk: a transaction cost and agency-theory based perspective; Bouchaib Bahli and Suzanne Rivard.- 
    Chapter 4:
     Moments of governance in IS outsourcing: conceptualizing effects of contracts on value capture and creation; Shaila M Miranda, C. Bruce Kavan.- Part II. From Outsourcing to Offshoring and Business Process Outsourcing.- 
    Chapter 5.
     Norm development in outsourcing relationships; Thomas Kern and Keith Blois.- 
    Chapter 6. O
    rganizational design of IT supplier relationship management: a multiple case study of five client companies; Jasmin Kaiser, Peter Buxmann.- 
    Chapter 7:
     How do IT outsourcingvendors respond to shocks in client demand? A resource dependence perspective; Fang Sui, Ji-Ye Mao, Sirrka Jarvenpaa.- 
    Chapter 8.
     Operational capabilities development in mediated offshore software services models; Sirkka L Jarvenpaa, Ji-Ye Mao.- 
    Chapter 9. A Dynamic Model of Offshore Software Development; 
    Jason Dedrick, Erran Carmel, Kenneth L Kraemer
    .- 
    Chapter 10. 
    Anxiety and psychological security in offshoring relationships: the role and development of trust as emotional commitment; Seamas Kelly, Camilla Noonan.- 
    Chapter 11. 
    Cross-cultural (mis)communication in IS offshoring: understanding through conversation analysis; David Avison, Peter Banks.- 
    Chapter 12. 
    Applying multiple perspectives to the BPO decision: a case study of call centres in Australia; Mark Borman.- Chapter 13. A historical review of the information technology and business process captive centre sector; Ilan Oshri and Bob van Uhm.- Chapter 14. Review of the Empirical Business Services Sourcing Literature: an update and future directions; Mary C. Lacity, Shaji Khan, Aihua Yan.