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Produktbild: Outsourcing and Offshoring Business Services
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Beschreibung

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

13.05.2018

Abbildungen

XIV, 54 illus., schwarz-weiss Illustrationen

Herausgeber

Leslie P. Willcocks + weitere

Verlag

Springer

Seitenzahl

651

Maße (L/B/H)

21/14,8/3,6 cm

Gewicht

850 g

Auflage

Softcover reprint of the original 1st ed. 2017

Sprache

Englisch

ISBN

978-3-319-84953-9

Beschreibung

Portrait

Leslie P. Willcocks is Professor of Technology, Work, and Globalisation at the Department of Management, London School of Economics and Political Science, UK. He is Joint Editor-in-Chief of the Journal of Information Technology .

Mary C. Lacity is Curators' Distinguished Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis, US. She is a member of the International Advisory Board of the Journal of Information Technology.

Chris Sauer is Senior Tutor at Green Templeton College, University of Oxford, UK. He is Joint Editor-in-Chief of the Journal of Information Technology.

Produktdetails

Einband

Taschenbuch

Erscheinungsdatum

13.05.2018

Abbildungen

XIV, 54 illus., schwarz-weiss Illustrationen

Herausgeber

Verlag

Springer

Seitenzahl

651

Maße (L/B/H)

21/14,8/3,6 cm

Gewicht

850 g

Auflage

Softcover reprint of the original 1st ed. 2017

Sprache

Englisch

ISBN

978-3-319-84953-9

Herstelleradresse

Springer-Verlag GmbH
Tiergartenstr. 17
69121 Heidelberg
DE

Email: ProductSafety@springernature.com

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  • Produktbild: Outsourcing and Offshoring Business Services

  • Chapter 1. Introduction; Leslie P. Willcocks, Mary C. Lacity and Chris Sauer.- Part I. Theoretical Perspectives.- Chapter 2.  Theoretical perspectives on the outsourcing of information systems; Myun J. Cheon, Varun Grover, James Teng.-  Chapter 3.  The information technology outsourcing risk: a transaction cost and agency-theory based perspective; Bouchaib Bahli and Suzanne Rivard.-  Chapter 4:  Moments of governance in IS outsourcing: conceptualizing effects of contracts on value capture and creation; Shaila M Miranda, C. Bruce Kavan.- Part II. From Outsourcing to Offshoring and Business Process Outsourcing.-  Chapter 5.  Norm development in outsourcing relationships; Thomas Kern and Keith Blois.-  Chapter 6. O rganizational design of IT supplier relationship management: a multiple case study of five client companies; Jasmin Kaiser, Peter Buxmann.-  Chapter 7:  How do IT outsourcingvendors respond to shocks in client demand? A resource dependence perspective; Fang Sui, Ji-Ye Mao, Sirrka Jarvenpaa.-  Chapter 8.  Operational capabilities development in mediated offshore software services models; Sirkka L Jarvenpaa, Ji-Ye Mao.-  Chapter 9. A Dynamic Model of Offshore Software Development;  Jason Dedrick, Erran Carmel, Kenneth L Kraemer .- Chapter 10.  Anxiety and psychological security in offshoring relationships: the role and development of trust as emotional commitment; Seamas Kelly, Camilla Noonan.-  Chapter 11.  Cross-cultural (mis)communication in IS offshoring: understanding through conversation analysis; David Avison, Peter Banks.-  Chapter 12.  Applying multiple perspectives to the BPO decision: a case study of call centres in Australia; Mark Borman.- Chapter 13. A historical review of the information technology and business process captive centre sector; Ilan Oshri and Bob van Uhm.- Chapter 14. Review of the Empirical Business Services Sourcing Literature: an update and future directions; Mary C. Lacity, Shaji Khan, Aihua Yan.